Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at support@HESREAL.org.
If your return is accepted, we’ll send you a return shipping address, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at support@HESREAl.org.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@HESREAL.org
RETURN & REFUND POLICY
Last Updated: September 2026
At HES REAL™, we want you to feel confident in every purchase. If something isn’t right, eligible items may be returned within 30 days of delivery.
30-DAY RETURN POLICY
You have 30 days from the date your order is delivered to request a return.
To be eligible for a return, your item must be:
• Unworn, unwashed, and unused
• In its original condition
• Free from stains, odors, pet hair, damage, or signs of wear
• Returned with any original tags or packaging, when applicable
Items that do not meet these requirements may not be eligible for a refund.
HOW TO START A RETURN
To request a return, contact HES REAL™ at:
support@HESREAL.org
Please include your order number and the item(s) you would like to return.
Returns should not be sent back until you have contacted us and received return instructions.
RETURN SHIPPING & HANDLING
Customers are responsible for all return shipping and handling costs associated with standard returns.
Original shipping and handling charges are non-refundable.
HES REAL™ is not responsible for return packages that are lost, damaged, or misdirected in transit. We recommend using a trackable shipping service when returning merchandise.
DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
Please inspect your order when it arrives.
If you receive an item that is damaged, defective, or different from what you ordered, contact us as soon as possible at jbf4cash@gmail.com with your order number and photos showing the issue.
Once the issue is reviewed and confirmed, we will work with you to make it right.
NON-RETURNABLE ITEMS
The following items are not eligible for standard returns:
• Items that have been worn, washed, used, or altered
• Personalized or custom-made products
• Gift cards
• Items marked Final Sale
Additional exceptions may apply where required by law.
EXCHANGES
If you would like a different size, color, or style, contact us at support@hesreal.org
Because inventory can change quickly, we cannot guarantee that another size, color, or style will be available.
Customers are responsible for applicable shipping and handling costs associated with standard exchanges.
REFUNDS
Once your return is received and inspected, we will notify you whether your refund has been approved.
If approved, the refund will be issued to your original payment method.
Original shipping and handling charges are non-refundable, and customers remain responsible for return shipping and handling costs.
Please remember that your bank or credit card company may require additional processing time before the refund appears on your account.
QUESTIONS
If you have questions about a return, refund, or exchange, please contact:
HES REAL™
Email: Support@HESREAL.org
Website: HESREAL.org
FAITH. PEOPLE. A BRIGHTER TOMORROW.