Terms of service
TERMS OF USE
Last Updated: September 2026
Welcome to HES REAL™. These Terms of Use govern your access to and use of HESREAL.org, including the website, products, content, features, and services offered through the site.
By accessing or using HESREAL.org, you agree to these Terms of Use. If you do not agree with these terms, please do not use the website.
ABOUT HES REAL™
HES REAL™ is an apparel and lifestyle brand offering clothing, accessories, and related products through HESREAL.org.
Throughout these Terms, the terms “HES REAL™,” “we,” “us,” and “our” refer to HES REAL and its applicable owners and operators.
ONLINE STORE TERMS
By using this website, you represent that you are at least the age of majority in your state or jurisdiction of residence, or that you have permission from a parent or legal guardian where required.
You may not use our website or products for any unlawful or unauthorized purpose.
You may not attempt to interfere with, damage, disrupt, compromise, or gain unauthorized access to the website, its systems, or services.
PRODUCT INFORMATION
We make reasonable efforts to display our products, colors, designs, descriptions, sizing, and other information as accurately as possible.
However, colors and product appearance may vary depending on your device, screen settings, manufacturing process, garment wash, or other factors.
Certain HES REAL™ products may feature washed, distressed, vintage-inspired, or intentionally worn finishes. Natural variations in these products may occur and are part of the intended design.
We reserve the right to modify product descriptions, pricing, availability, and other information at any time.
ORDERS
We reserve the right to accept, decline, limit, or cancel an order when reasonably necessary, including in cases involving suspected fraud, pricing or inventory errors, unauthorized resale activity, or other circumstances affecting our ability to fulfill an order.
If we cancel an order after payment has been processed, the applicable amount will be refunded.
PRICING AND PAYMENT
Prices displayed on HESREAL.org are shown in the applicable currency and may change without notice.
Taxes, shipping, handling, and other applicable charges may be added during checkout.
You agree to provide current, complete, and accurate billing, payment, shipping, and account information when making a purchase.
SHIPPING AND DELIVERY
Shipping and delivery estimates are provided as estimates and are not guaranteed unless expressly stated otherwise.
Delivery times may be affected by carriers, weather, holidays, fulfillment delays, incorrect addresses, or circumstances outside our reasonable control.
Please review your shipping information carefully before completing an order.
RETURNS AND REFUNDS
Purchases are subject to the HES REAL™ Return & Refund Policy available on HESREAL.org.
Eligible items may generally be returned within 30 days of delivery, subject to the conditions and exclusions stated in that policy.
Customers are responsible for applicable return shipping and handling costs for standard returns unless otherwise required by law or expressly stated by HES REAL™.
INTELLECTUAL PROPERTY
The HES REAL™ name, branding, logos, artwork, graphics, photographs, product designs, website content, slogans, text, and other original materials appearing on HESREAL.org may be protected by trademark, copyright, and other intellectual property laws.
Except as permitted by law or with our prior written authorization, HES REAL™ content may not be copied, reproduced, modified, distributed, published, sold, commercially exploited, or used to create derivative works.
Nothing on this website grants any license or right to use HES REAL™ trademarks, branding, artwork, or other intellectual property without appropriate authorization.
USER CONTENT
If you submit, tag, send, post, or otherwise provide photographs, reviews, comments, feedback, ideas, or other content to HES REAL™, you represent that you have the right to provide that content.
We may use customer reviews and other content submitted directly through features that clearly indicate such use, subject to applicable law and any permissions presented when the content is submitted.
We will not claim ownership of your original content solely because you communicate with us.
THIRD-PARTY SERVICES AND LINKS
HESREAL.org may contain links to or integrations with third-party websites, platforms, payment processors, social networks, or other services.
We are not responsible for the content, privacy practices, availability, or operation of independent third-party services.
Your use of third-party services may be governed by their own terms and policies.
PROHIBITED USES
You may not use HESREAL.org to:
• Violate applicable laws or regulations
• Infringe upon intellectual property or other rights
• Submit fraudulent or misleading information
• Transmit malicious software or harmful code
• Attempt to gain unauthorized access to our systems
• Scrape, copy, or commercially exploit website content without authorization
• Interfere with the security or normal operation of the website
• Engage in fraudulent purchasing, chargeback abuse, or other deceptive conduct
We reserve the right to restrict or terminate access where appropriate.
DISCLAIMER
We work to provide accurate and reliable information and services. However, except as otherwise required by law, the website and its content are provided on an “as available” basis.
We do not guarantee that the website will always operate without interruption, delay, or error.
LIMITATION OF LIABILITY
To the fullest extent permitted by applicable law, HES REAL™ and its owners, affiliates, employees, contractors, and service providers will not be liable for indirect, incidental, special, consequential, or punitive damages arising from your use of, or inability to use, the website or services.
Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited.
INDEMNIFICATION
To the extent permitted by applicable law, you agree to indemnify and hold harmless HES REAL™ and its applicable owners, affiliates, employees, and service providers from claims, liabilities, damages, and reasonable expenses resulting from your unlawful use of the website, violation of these Terms, or infringement of another party’s rights.
PRIVACY
Your use of HESREAL.org is also subject to our Privacy Policy, which explains how personal information is collected, used, and disclosed.
CHANGES TO THESE TERMS
We may update these Terms of Use periodically to reflect changes to our business, website, services, or legal requirements.
The updated version will be posted on HESREAL.org with a revised “Last Updated” date. Your continued use of the website following an update constitutes acceptance of the revised Terms to the extent permitted by law.
GOVERNING LAW
These Terms will be governed by applicable laws of the State of Ohio and the United States, without regard to conflict-of-law principles, except where applicable consumer protection laws require otherwise.
SEVERABILITY
If any provision of these Terms is determined to be invalid or unenforceable, the remaining provisions will continue in effect to the extent permitted by law.
CONTACT US
Questions regarding these Terms of Use may be directed to:
HES REAL™
Email: support@hesreal.org
Website: HESREAL.org
FAITH. PEOPLE. A BRIGHTER TOMORROW.